Contact us
Please include your issue, iPhone model and iOS version. We usually reply within 1–2 business days.
Frequently asked questions
How do I shoot?
Swipe the ball up toward the hoop. Swipe length sets the power, direction sets the aim. Swipe a little longer when the hoop is high and shorter when it’s low.
My purchase is missing
Tap Restore purchases at the bottom of Shop → Coins or in Settings, signed in with the same Apple Account. Coin packs are consumable and can’t be restored.
How do I cancel VIP?
Go to iPhone Settings → [your name] → Subscriptions → Jeton Basket. Cancellation takes effect at the end of the current period.
I’d like a refund
Purchases are processed by Apple, so refunds are requested at reportaproblem.apple.com.
Can I move my progress to a new iPhone?
Progress and coins are stored only on your iPhone, so they can’t be transferred. Remove Ads, the permanent Starter Pack items and VIP can be restored, and your scores stay in Game Center.
Why am I on a separate leaderboard after using power-ups?
To keep things fair: runs with power-ups or continues are ranked on separate Game Center leaderboards and earn fewer coins.
No sound
Check the silent switch and make sure music and sound effects are on in the game’s Settings.
I didn’t get my ad reward
Rewards are granted when the ad plays to the end. If an ad couldn’t load, try again in a moment.
How do I delete my data?
All game data lives only on your iPhone; deleting the app removes it. See the Privacy Policy.